This Privacy Policy explains how winrup collects, uses, stores, and protects your personal data when you use the platform. Your privacy matters to us — read on to understand your rights and our obligations.
These cards highlight the core principles of the winrup Privacy Policy. The full legal text below contains the binding provisions — please read it in full.
winrup collects only the personal data necessary to operate your account, process PKR transactions, and comply with legal obligations. We do not collect data we do not need.
All personal and financial data transmitted to and from winrup is protected by industry-standard 256-bit SSL encryption. Your JazzCash and Easypaisa transaction data is never stored in plain text.
winrup does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only where legally required or necessary to operate the platform.
Only vetted service providers with contractual data protection obligations — such as payment processors and game studios — receive any portion of your data, and only what is strictly required.
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by winrup. Submit requests via live chat or the support email.
winrup uses cookies to maintain your session and analyse platform usage. No cross-site tracking cookies are placed. You can manage cookie preferences in your browser settings.
1.1 This Privacy Policy ("Policy") describes how winrup ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "the Player") who visit, register with, or use the services available at https://winrup.net.
1.2 By creating a winrup account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the winrup platform.
1.3 This Policy is to be read alongside the winrup Terms & Conditions. In the event of conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
2.1 winrup is the data controller responsible for personal data collected through the platform. All enquiries regarding this Policy, data subject requests, or complaints should be directed to the winrup Data Protection contact via live chat or the support email address listed in Section 11 of this Policy.
3.1 Registration data: When you create a winrup account, we collect your full name, date of birth, email address, residential address (city and province within Pakistan), and the mobile number associated with your JazzCash or Easypaisa wallet where applicable.
3.2 Identity verification data: To comply with anti-money laundering obligations and to verify that players are aged 18 or over, winrup may collect copies of government-issued identity documents, proof of address, and in some cases a photograph or selfie for identity matching purposes.
3.3 Financial data: winrup records all deposits, withdrawals, and balance transactions conducted through your account. This includes JazzCash transaction references, Easypaisa payment confirmations, and bank transfer details for HBL, UBL, Meezan Bank, and Bank Alfalah transactions. winrup does not store full debit or credit card numbers.
3.4 Activity data: winrup logs your gaming activity, including games played, bet amounts, session durations, sports betting selections, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
3.5 Technical data: winrup automatically collects IP address, browser type and version, device type and operating system, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
3.6 Communication data: When you contact winrup support via live chat or email, the content of those communications is recorded for quality assurance, dispute resolution, and regulatory compliance purposes.
3.7 winrup does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has registered, the account will be closed immediately and any personal data will be securely deleted as required by applicable law.
4.1 winrup processes your personal data for the following purposes:
4.2 winrup will not use your personal data for purposes incompatible with those described above without first obtaining your consent or establishing a separate legal basis for processing.
5.1 winrup processes your personal data on the following legal bases: (a) Contractual necessity — processing required to perform the contract between you and winrup, including account management and payment processing; (b) Legal obligation — processing required to comply with anti-money laundering regulations, age verification obligations, and applicable licensing requirements; (c) Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring where such interests are not overridden by your rights; (d) Consent — where winrup has sought and obtained your explicit consent, such as for marketing communications.
6.1 winrup does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes.
6.2 winrup may share your personal data with the following categories of third parties, strictly limited to what is necessary for the stated purpose:
6.3 All third parties who process personal data on winrup's behalf are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using your data for purposes other than those specified by winrup.
7.1 winrup retains your personal data for as long as your account remains active and for such further period as is required by applicable law or regulation. For anti-money laundering compliance, transaction records and identity verification documents are typically retained for a minimum of five years from the date of the relevant transaction or account closure, whichever is later.
7.2 Upon expiry of the applicable retention period, winrup will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual.
8.1 winrup implements technical and organisational security measures appropriate to the risk of processing your personal data. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access, regular security audits and penetration testing, and incident response procedures for data breaches.
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winrup will notify affected players without undue delay and in accordance with applicable notification obligations.
9.1 winrup uses the following categories of cookies on its platform: (a) Essential cookies — strictly necessary for platform operation, including maintaining your login session and security tokens; (b) Analytics cookies — used to understand how players navigate the platform, which games are most popular, and where performance improvements can be made. Analytics data is aggregated and does not identify individual players; (c) Preference cookies — used to remember your language and display settings between sessions.
9.2 winrup does not use third-party advertising or behavioural tracking cookies. You can manage cookie settings through your browser. Disabling essential cookies may impair the functionality of the winrup platform.
10.1 Subject to applicable law, you have the following rights with respect to your personal data held by winrup:
10.2 To exercise any of these rights, contact the winrup support team via live chat on the website. winrup will respond to verified requests within 30 days.
11.1 For any questions or concerns relating to this Privacy Policy, or to submit a data subject request, contact winrup via live chat (available 24/7 on the website) or by email at [email protected] (plain text — not a clickable link).
11.2 If you are not satisfied with winrup's response to your privacy concern, you may escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
12.1 winrup reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on their account. The effective date at the top of this document will be updated to reflect any revision. Continued use of the winrup platform following notification of changes constitutes acceptance of the revised Policy.
The winrup support team is available 24 hours a day, 7 days a week via live chat on the website. Whether you want to access your data, correct a record, or simply understand how your information is used, reach out any time. winrup is 18+ only — Pakistani players must comply with applicable local laws.